Archive for August, 2008

Outrageous self importance

Posted in Are You Out Of Your Mind? with tags on August 28, 2008 by piousphonegirl

That’s what I want to ask some of these people who walk through my front door. In my overall view that professionalism is a thing of the past, something that really baffles me is the level of self importance some of these salespeople place on themselves. I mean, is it just the younger people of the “IT’S ALL ABOUT ME” generation now entering the workforce?

Take the real estate agent who just walked in, wanting to talk to our facilities manager. He hands me a flyer “but this isn’t the property I’m representing” and wants to know who the facilities manager is. Keeping in policy of not giving out names, I assure the real estate sales man I will hand his flyer to said facilities manager.  “Okay, if he could give me a call, I’d really appreciate it.”

At this point I let him know, we aren’t looking to move, and most probably, he isn’t going to return your call as we aren’t looking for information on new properties. Now this is typically more information than I generally give, as I don’t give a crap what he walks out of here thinking and I don’t like to waste my breath.  Leave your crap and go away, I’m busy.

And honest to Pete, why the hell my manager going to call you back about something he couldn’t care less about? Because even though he has ALL the free time in the world and isn’t COMPLETELY overworked…

So said real estate sales person goes on to say he’d really like to hear from him so he can add him to a newsletter distribution list.  Now I clear my throat to hide the snicker fighting its way out of me. Yeah. My manager definitely wants that.

Are you out of your mind?

Beware the Toner Phoner

Posted in Uncategorized with tags , , on August 13, 2008 by piousphonegirl

This is a topic near and dear to my heart.

I. Hate. These. Crooks.

I hope that through this blog, you and I can put these people out of business. Having been a professional receptionist for many years, I’ve had a lot of experience with the Toner Phoners. The script has morphed over the years, but the call will typically start something like this:

“Hi I’m calling with the service center. We’re about to send out the new manual on the copier and we just need to verify the model number.”

If you provide the model number, you’re soon to receive third-rate, recycled, probably damaged toners at an outrageous price. Use of these toners might damage your machine! You might not receive anything at all (except a bill). The best thing you can do is hang up on these people.

If you’re not sure and don’t want to hang up on what might be a legitimate call, ask them a question. “What account number are you calling on?” “What was your name?” “Which service center is this?” I promise you, they’ll hang up on you if you question them. 

Or, you can do like I do and have a little fun. “Hang on just a minute, I’ll get that.” (Try to refrain from using the word “yes” with them in your conversation. Call me paranoid if you will, but these people are crooks.)

Come back on the line a minute later. “Sorry to keep you on hold. I’ll be right back with that.”

My record for keeping them dangling is 4 minutes.

If you’re at all concerned about being able to identify a corrput call, consult the company you lease or buy your copier machines through. Also, talk to your supervisor. If you’re afraid of offending someone who might be a legitimate caller, just be polite. After all, stooping to their level only makes you look bad. You’ll be safe with a “I’ll have to consult my supervisor before I can give out that kind of information.” I guarantee they’ll hang up before you can finish.

Bottom line: Never give out that model number.